Platform Identity & Brokerage Model
This digital platform, operating under the trade name VOYAGER PRIVATE (hereinafter referred to as the "Platform" or "Company"), is operated by Voyager Private Technologies S.L., a limited liability company duly incorporated under the laws of the Kingdom of Spain, having its registered corporate seat in Barcelona, Catalonia, Spain (NIF: B-67890123).
Intermediary Brokerage Status: Voyager Private operates strictly as an advanced technology intermediary platform connecting discerning VIP clientele with fully licensed, commercially insured, and sovereignly vetted third-party VTC (Vehículos de Transporte con Conductor) operators and certified private heritage guides. Unless explicitly designated otherwise in writing, the actual contract for physical carriage is concluded directly between the Passenger and the authorized independent Chauffeur Carrier.
Independent Carrier Charter & Labor Autonomy: All Chauffeur Carriers affiliated with the Platform operate as autonomous transport entrepreneurs or licensed commercial fleet enterprises under administrative VTC authorizations. They maintain absolute sovereignty over their operating hours, accept or decline dispatches at will, and provide their own compliant luxury motor vehicles. Nothing in this Agreement shall be construed as creating an employment relationship, joint venture, or agency partnership between the Platform and any carrier, in strict accordance with the Spanish Workers' Statute (Estatuto de los Trabajadores), Royal Decree-Law 9/2021, and the EU Platform Work Directive.
Regulatory Framework & Pre-Contracting Mandate
All ground transport services brokered via the Platform strictly adhere to Spanish Land Transport Legislation (Ley 16/1987 de Ordenación de los Transportes Terrestres - LOTT), the ROTT (Royal Decree 1211/1990), Royal Decree 1076/2017 regarding the National VTC Electronic Communications Registry, and Catalan Regional Decree Law 4/2019 (Decret Llei 4/2019 de la Generalitat de Catalunya).
In accordance with Catalan regional regulations, street-hailing or immediate uncontracted curb solicitation is strictly prohibited. Every mission must be digitally contracted at least 15 minutes prior to passenger boarding, accompanied by an electronic journey sheet (hoja de ruta digital).
Pickup coordinates, passenger destination, chauffeur tax ID, and vehicle registration plates are cryptographically transmitted to the official Spanish Ministry of Transport VTC registry prior to vehicle dispatch.
Pricing, Escrow Settlements & Tolls
All prices quoted across the Platform are in Euros (€, EUR) and include applicable statutory Value Added Tax (10% VAT for passenger transport; 21% VAT for auxiliary concierge, guide, or security services).
- Fixed Route Guarantee: Quoted mission fares for standard airport transfers, regional corridor expeditions, and day charters are fixed upon confirmation, barring passenger-requested deviations or excessive wait times.
- Tolls & Parking Fees: Motorway tolls (e.g., C-32, AP-7) and airport VIP parking charges incurred during the execution of the requested mission are itemized and charged automatically.
- 3D-Secure 2 Escrow Holding: Upon booking, client funds are securely pre-authorized in escrow via CaixaBank / Stripe PSD2-compliant payment gateways. Escrow release to the carrier occurs strictly upon verified mission completion via the Telematics Handshake PIN.
Cancellation Policy & Statutory Consumer Exemption
Pursuant to Article 16(l) of European Union Directive 2011/83/EU on Consumer Rights and Article 103(l) of the Spanish Consolidated Consumer Protection Act (Real Decreto Legislativo 1/2007 - TRLGDCU), the statutory 14-day right of withdrawal (cooling-off period) does not apply to contracts for passenger transport services or leisure activities providing for a specific date or period of performance.
Consequently, all cancellations and modifications are governed strictly by the following tiered schedule:
Airport Flight Tracking & Waiting Windows: For commercial and private aviation arrivals (BCN El Prat, Girona, Reus, or Private FBO terminals), the Platform cross-references real-time ADS-B flight radar telemetry. Chauffeurs provide a complimentary 45-minute wait window from actual aircraft touchdown. Non-airport pickups include a complimentary 15-minute grace period. Subsequent waiting is billed at €25 per 15-minute increment.
Passenger Conduct, Safety & Damage Deposits
The safety of passengers, chauffeurs, and the public is paramount. The Chauffeur Carrier maintains complete sovereign authority to refuse boarding or immediately terminate a mission without refund under any of the following circumstances:
- Possession or consumption of illicit narcotics or controlled substances inside the vehicle.
- Severe alcohol intoxication threatening the physical integrity or peaceful operation of the vehicle.
- Verbal, physical, or discriminatory abuse directed toward the chauffeur or other occupants.
- Carriage of hazardous, flammable, or undeclared firearms/weapons.
Deep Cleaning & Damage Surcharge: Any soiling, biological contamination (spillage, vomiting), or physical damage to vehicle leather, upholstery, or electronic consoles will incur an automatic minimum deep-detailing charge of €250.00 EUR, up to €1,500.00 EUR for restorative upholstery repair, charged directly to the passenger's escrow payment token.
Limitation of Liability & Force Majeure
Carrier liability for bodily injury or death during road transport is covered under mandatory commercial carrier third-party liability insurance pursuant to Spanish Law (Real Decreto Legislativo 8/2004) with unlimited statutory bodily injury coverage.
Luggage & Valuables: Passenger luggage liability is capped in accordance with Article 23 of the LOTT. Neither the Platform nor the Carrier shall be held liable for loss or damage to cash, credit instruments, luxury watches, fine jewelry, or perishable artworks transported inside the cabin unless explicitly declared, documented, and insured prior to dispatch.
Force Majeure: Neither party shall be liable for failure or delay in performance resulting from events beyond reasonable control, including extreme meteorological emergencies, monument strikes, sudden closure of state museums, civil unrest, or telecommunications grid failures.
Governing Law & Exclusive Jurisdiction
These Terms of Service and any contractual or non-contractual disputes arising out of or in connection with the Platform shall be governed exclusively by and construed in accordance with the laws of Spain and applicable European Union regulations.
The parties irrevocably agree that the Commercial Courts of Barcelona, Spain (Juzgados de lo Mercantil de Barcelona) shall have exclusive jurisdiction to settle any dispute, claim, or controversy.
Anti-Money Laundering (AML) & Global Sanctions Compliance
In accordance with Directive (EU) 2018/843 (5th AMLD) and Spanish Law 10/2010 (Prevención del Blanqueo de Capitales y de la Financiación del Terrorismo), Voyager Private operates strict Know-Your-Customer (KYC) and transaction monitoring protocols for all high-value escrow transactions.
Global Sanctions Prohibitions: The Platform does not broker services to, nor accept payments from, individuals or entities listed on the European Union Consolidated Financial Sanctions List, the United Nations Security Council Sanctions List, or the United States OFAC Specially Designated Nationals (SDN) registry. Clients warrant and represent that they are not subject to any international trade embargo or asset-freezing measure.